WORLDWIDE SHIPPING

FAQ

 

Dominic Paul Cosmetics product updates
Q… How do I keep up to date with Dominic Paul product updates?
A… Dominic Paul announces his product updates on social media, so keep up to date by following his Facebook and Instagram pages.

Product Orders
Q… Can I update my Dominic Paul order after it’s been placed?
A… Once an order has been placed, changes cannot be made. Please make sure that you check all details before placing your order as we cannot change or cancel orders.

Paying for your Dominic Paul order
Q… How do I pay for my Dominic Paul order?
A… For your security, all orders are paid for using PayPal.

Cruelty-Free testing
Q… Is Dominic Paul Cosmetics a cruelty-free business?
A… Rest-assured that Dominic Paul Cosmetics do not test their products on animals.

Dominic Paul Products for Professionals
Q… Do Dominic Paul Cosmetics offers special terms for professionals?
A… Dominic Paul Cosmetics is a niche brand and at this stage cannot offer discounts for professionals or otherwise.

Product Returns
Q… Does Dominic Paul Cosmetics have a returns policy?
A… Dominic Paul Cosmetics will accept returns only on products with written confirmation of purchase from the Dominic Paul Cosmetics website http://www.dominicpaulcosmetics.com The product must be returned with confirmation of the order number, be unopened, unused and completely undamaged within 30-days of the date of dispatch.

Postage and Dispatch

Q… Where do Dominic Paul Cosmetics ship to?

A… Dominic Paul Cosmetics ship to all UK postcode addresses and Internationally via world-wide shipping companies to only those countries listed on our shipping page.
Q… Who do Dominic Paul use for their postage and packing services?
A… Dominic Paul Cosmetics uses the services of ‘Post and Packing – Kings Hill’, 5 Liberty Square Kings Hill, West Malling, Kent, ME19 4AU. UK packages will be posted using Royal Mail – First Class – ‘Signed for’ only. International shipping will use the services of a recognised shipping agent.
Q… Who will be responsible for international customs taxes?
A… International Customers please be aware that you will be responsible for any customs fees, taxes or duties levied by the government of your domestic country. Please note that fees will probably be collected by the shipping agency upon delivery to the shipping address. Please make note that we are unable to fulfil any request to declare your Dominic Paul Cosmetics package for any value other than the total value paid when you check-out
Q… Will you post a Dominic Paul Cosmetics product to a PO Box?
A… Dominic Paul Cosmetics do not ship to PO boxes.
Q… When will my Dominic Paul Cosmetics package be dispatched?
A… Orders placed before 2pm will be dispatched by Royal Mail First Class – ‘Signed for’ the same working day (Monday to Friday) and are dispatched the next available working day thereafter, excluding public and bank holidays. No other UK postage options are available.
Q… How long will my Dominic Paul Cosmetics package take to arrive?
A… Royal Mail – First Class ‘Signed for’ UK mainland deliveries usually arrive within 1-3 working days. There are exceptions for remote areas. EU delivery can take 5-14 days. ROW deliveries can take up to 21-days.

 

If you come across any of our products in store or from a seller and you’re not sure if its real, please contact us on: info@dominicpaulcosmetics.com

All enquiries should be made to:
info@dominicpaulcosmetics.com