FAQ

Dominic Paul Cosmetics product updates
Q… How do I keep up to date with Dominic Paul product updates?
A… Dominic Paul announces his product updates on social media, so keep up to date by following his Facebook and Instagram pages.

Product Orders
Q… Can I update my Dominic Paul order after it’s been placed?
A… Once an order has been placed, changes cannot be made. Please make sure that you check all details before placing your order as we cannot change or cancel orders.

Paying for your Dominic Paul order
Q… How do I pay for my Dominic Paul order?
A… For your security, all orders are paid for using PayPal.

Cruelty-Free testing
Q… Is Dominic Paul Cosmetics a cruelty-free business?
A… Rest-assured that Dominic Paul Cosmetics do not test their products on animals.

Dominic Paul Products for Professionals
Q… Do Dominic Paul Cosmetics offers special terms for professionals?
A… Dominic Paul Cosmetics is a niche brand and at this stage cannot offer discounts for professionals or otherwise.

Product Returns
Q… Does Dominic Paul Cosmetics have a returns policy?
A… Dominic Paul Cosmetics will accept returns only on products with written confirmation of purchase from the Dominic Paul Cosmetics website http://www.dominicpaulcosmetics.com The product must be returned with confirmation of the order number, be unopened, unused and completely undamaged within 30-days of the date of dispatch.

Postage and Dispatch
Q… Will you post a Dominic Paul Cosmetics product to a PO Box?
A… Dominic Paul Cosmetics do not ship to PO boxes.
Q… How long will it take for my Dominic Paul Cosmetics product to arrive?
A… It can take up to 48-hours for a Dominic Paul Cosmetics product to be dispatched, but please allow up to 28-days for arrival. We aim to deliver within seven-days to UK mainland addresses, but this cannot be guaranteed. International shipping is at the discretion of the courier and timescales cannot be guaranteed.
Q… Who will be responsible for international customs taxes?
A… International Customers please be aware that you will be responsible for any customs fees, taxes or duties levied by the government of your domestic country. Please note that fees will probably be collected by the shipping agency upon delivery to the shipping address. Please make note that we are unable to fulfill any request to declare your Dominic Paul Cosmetics package for any value other than the total value paid when you check-out.
Q… Where do Dominic Paul Cosmetics ship to?
A… Dominic Paul Cosmetics ship to all UK postcode addresses and Internationally via world-wide shipping companies with the exception of the following countries:

Angola, Algeria, Argentina, Burkina Faso, Burundi, Central African Republic, Chad, Chile, The Democratic Republic of the Congo, Côte d’Ivoire, Equatorial Guinea, Gabon, Gambia, Islamic Republic of Iran, Democratic People’s Republic of Korea, Liberia, Malaysia, Mali, Mayotte, Myanmar, Niger, Peru, Rwanda, Saint Helena, Saint Pierre and Miquelon, Sierra Leone, Somalia, Syria, Togo, Tokelau, Turkey, Uganda, Uruguay, Venezuela, Vietnam, and Yemen.

If you come across any of our products in store or from a seller and you’re not sure if its real, please contact us on: info@dominicpaulcosmetics.com

All enquiries should be made to:
info@dominicpaulcosmetics.com